Shipping and Delivery Policy

Digital Service Delivery

XAERU AI is a digital service platform that provides instant access to AI-powered tools and features. As such, we do not handle physical products or traditional shipping. This policy outlines how our digital services are delivered to you.

Service Activation

Instant Access

Upon successful registration and payment (if applicable), you will receive immediate access to:

• Your account dashboard
• AI chat interfaces
• API access and documentation
• Available AI models based on your subscription tier
• Account management features

Account Setup Process

The typical account setup and delivery timeline:

• Registration: 2-5 minutes
• Email verification: Instant (may take up to 5 minutes for email delivery)
• Payment processing: 1-3 minutes
• Service activation: Immediate upon successful payment
• API key generation: Instant

Service Availability

Uptime Guarantee

We strive to maintain high service availability:

• Target uptime: 99.5% monthly
• Planned maintenance: Scheduled with advance notice
• Emergency maintenance: As required with minimal disruption
• Real-time status updates available on our status page

Global Access

Our digital services are accessible globally with the following considerations: Internet connectivity requirements, regional restrictions due to legal or regulatory requirements, and potential latency variations based on geographic location.

Delivery Methods

Web Platform Access

Primary delivery method through our web interface:

• Browser-based access (Chrome, Firefox, Safari, Edge)
• Mobile-responsive design
• Secure HTTPS connection
• Real-time updates and features

API Delivery

For developers and enterprise users:

• RESTful API endpoints
• SDKs for popular programming languages
• WebSocket connections for real-time interactions
• Comprehensive API documentation
• Rate limiting and user monitoring

Mobile Applications

Native mobile applications are delivered through official app stores: iOS App Store and Google Play Store with automatic updates and push notifications for service updates.

Data Delivery and Storage

Data Processing

Your data is processed and delivered through:

• Cloud-based infrastructure with global distribution
• Real-time processing for AI interactions
• Secure data transmission protocols
• Regular data backups and redundancy

Data Export

You can export your data at any time through your account profile, including chat history, user statistics, and account information in standard formats (JSON, CSV).

Service Updates and Upgrades

Automatic Updates

Our services are continuously improved through:

• Regular feature updates (no action required)
• AI model improvements and additions
• Security patches and performance enhancements
• User interface refinements

New Feature Rollout

New features are delivered progressively: Beta testing with select users, Gradual rollout to all users, and Full availability with documentation and tutorials.

Technical Requirements

Minimum Requirements

For optimal service delivery, ensure you have:

• Stable internet connection (minimum 5 Mbps)
• Modern web browser with JavaScript enabled
• Compatible operating system (Windows 10+, macOS 10.14+, iOS 13+, Android 8+)
• Sufficient device memory (minimum 4GB RAM recommended)

Recommended Specifications

For the best experience: High-speed internet (25+ Mbps), latest browser versions, 8GB+ RAM, and modern multi-core processor.

Delivery Issues and Support

Common Issues

If you experience delivery or access issues:

• Check your internet connection
• Clear browser cache and cookies
• Verify your account status
• Check our status page for service disruptions
• Contact our support team for assistance

Support Channels

For delivery-related support:

• 24/7 live chat support
• Email support: support@xaeru-ai.com
• Comprehensive help center and documentation
• Community forums for peer support

Service Level Agreement (SLA)

Commitment

We commit to delivering:

• 99.5% monthly uptime for paid plans
• Response time under 500ms for API calls
• 24-hour response time for support inquiries
• 30-minute resolution for critical issues

Service Credits

If we fail to meet our SLA commitments, eligible customers may receive service credits proportional to the disruption duration and impact.

Contact Information

For questions about service delivery or this policy:

Policy Updates

We may update this Shipping and Delivery Policy as our services evolve. Changes will be communicated through our platform and will be effective immediately upon posting.