Cancellation and Refund Policy

Overview

At XAERU AI, we want you to be satisfied with our AI platform and services. This Cancellation and Refund Policy outlines the terms under which you can cancel your subscription and request refunds for our services.

Please read this policy carefully to understand your rights and obligations regarding cancellations and refunds.

Subscription Cancellation

How to Cancel

You can cancel your subscription at any time through your account profile or by contacting our support team. To cancel your subscription:

• Log in to your XAERU AI account
• Navigate to Account Profile > Subscription
• Click on "Cancel Subscription"
• Follow the confirmation steps
• Alternatively, email us at support@xaeru-ai.com

Cancellation Timing

When you cancel your subscription, you will continue to have access to your current plan until the end of your billing period. Your access will not be terminated immediately upon cancellation.

No Cancellation Fees

We do not charge any cancellation fees. You can cancel your subscription at any time without penalty.

Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new customers:

• Eligible for first-time subscribers only
• Applies to your first subscription payment
• Request must be made within 30 days of initial payment
• Full refund of subscription fee

Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical issues preventing service access
• Service downtime exceeding 24 hours
• Billing errors or unauthorized charges
• Service not performing as described

Non-Refundable Items

The following are generally non-refundable:

• Credit purchases and add-ons
• User beyond 30-day guarantee period
• Services already rendered and used
• Third-party integrations or services

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team at support@xaeru-ai.com
• Provide your account details and reason for refund
• Include any relevant screenshots or documentation
• Allow 3-5 business days for processing

Refund Processing Time

Approved refunds are typically processed within 5-10 business days. The time it takes for funds to appear in your account depends on your payment method and financial institution.

Refund Method

Refunds are issued using the same payment method used for the original purchase. If the original payment method is no longer available, we may offer alternative refund options.

Account Credits

Service Credits

In some cases, we may offer account credits instead of cash refunds:

• For partial service disruptions
• As goodwill gestures for customer satisfaction
• When requested by customer
• Credits can be used for future service purchases

Credit Expiration

Account credits typically expire 12 months from the date of issuance unless otherwise specified.

Special Circumstances

Service Disruptions

If our service experiences significant downtime or technical issues, we may provide proportional refunds or credits based on the duration and impact of the disruption.

Policy Changes

If we make significant changes to our service or pricing that adversely affect existing customers, we may offer special cancellation terms or refunds.

Dispute Resolution

If you disagree with our decision regarding your cancellation or refund request:

• Request a review by our customer success team
• Provide additional information or context
• We will re-evaluate your request within 3 business days
• Final decisions will be communicated in writing

Contact Information

For questions about cancellations, refunds, or this policy, please contact us:

Policy Updates

We reserve the right to update this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our service after any changes constitutes acceptance of the updated policy.